Terms of service

Welcome to THE ROSELLE.

These Terms of Service (“Terms”, “Terms of Service”) govern your access to and use of the THE ROSELLE website, including the purchase of our women’s western-wear clothing and related products.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our website or place an order.

1. ABOUT THE ROSELLE

THE ROSELLE is a women’s western-wear fashion brand offering clothing and related products through its online store.

Legal Business Name: [Legal Entity / Business Name]

Brand Name: THE ROSELLE

Registered Address: [Business Address]

Email: [Customer Support Email]

Phone / WhatsApp: [Customer Support Number]

2. ELIGIBILITY TO USE OUR WEBSITE

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide to us is accurate and complete.
  • You will use our website only for lawful purposes.
  • You will not use the website in a manner that could damage, disrupt, or interfere with our services.

If you are purchasing products on behalf of another person, you confirm that you have the authority to provide their information and place the order on their behalf.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, measurements, and other product information displayed on our website are accurate.

However, slight variations may occur due to:

  • Screen and device settings
  • Lighting conditions during photography
  • Manufacturing and fabric characteristics
  • Product batches
  • Minor measurement variations

Such variations do not necessarily constitute a product defect.

We reserve the right to modify product descriptions, specifications, availability, pricing, and other information at any time without prior notice.

4. PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

In the event that a product becomes unavailable after you have placed an order, we may contact you regarding the available options or provide a refund for the unavailable item, as applicable.

5. SIZES AND FIT

Customers are responsible for selecting the appropriate size before placing an order.

We recommend reviewing the applicable size chart and product measurements before purchasing.

Sizing and fit may vary slightly between different designs or styles.

If you require assistance with sizing, please contact our customer support team before placing your order.

Any size-related return or exchange will be governed by our Return & Refund Policy.

6. PRICING

All product prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, and other charges will be displayed during checkout where applicable.

While we make reasonable efforts to ensure that prices are accurate, an unintentional pricing or listing error may occur.

If an order has been placed at an incorrect price due to an obvious error, we reserve the right to contact you regarding the error and provide the appropriate resolution, including cancellation and refund where applicable.

7. ORDERS

When you place an order through our website, you are making a request to purchase the selected products.

After placing your order, you may receive an order confirmation acknowledging receipt of your order.

An order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in circumstances involving:

  • Product unavailability
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Incorrect customer information
  • Duplicate orders
  • Unusual or suspicious purchasing activity
  • Delivery limitations
  • Other legitimate operational reasons

If we cancel an order after payment has been received, the applicable amount will be refunded in accordance with our refund process.

8. PAYMENT

We may offer payment methods including, where available:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Wallets
  • Cash on Delivery
  • Other payment methods made available through our payment partners

Payments may be processed through third-party payment service providers.

You agree to provide accurate payment and billing information when placing an order.

THE ROSELLE does not guarantee the availability of every payment method for every customer, order, or location.

9. CASH ON DELIVERY

Cash on Delivery (“COD”) may be available for selected orders and PIN codes.

COD availability may be subject to certain eligibility criteria.

THE ROSELLE reserves the right to restrict or disable COD for customers or orders where there is a history of:

  • Order refusal
  • Repeated failed deliveries
  • RTO orders
  • Suspicious activity
  • Misuse of COD services

10. SHIPPING AND DELIVERY

Orders are shipped and delivered according to our Shipping Policy.

Estimated delivery dates are provided for convenience and are not guaranteed unless expressly stated otherwise.

THE ROSELLE is not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, weather conditions, natural disasters, strikes, government restrictions, or incorrect delivery information provided by the customer.

Please refer to our Shipping Policy for additional details.

11. CANCELLATIONS

Order cancellation requests may be accepted only before the order has been processed or dispatched, subject to our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation request cannot be accommodated because the order has already entered processing or shipping, you may be required to follow the applicable return process.

12. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Eligibility may depend on factors including:

  • Product condition
  • Time period from delivery
  • Product category
  • Availability of tags and original packaging
  • Whether the product has been worn, washed, altered, or damaged
  • Whether the item was purchased during a special sale or promotional period

We reserve the right to reject a return or exchange request that does not meet the applicable eligibility requirements.

13. PRODUCT CONDITION

Products eligible for return or exchange must generally be:

  • Unworn
  • Unwashed
  • Unaltered
  • Free from stains, marks, odours, or damage
  • Returned with original tags and packaging where applicable

Products that show signs of use, washing, alteration, damage, or misuse may not be eligible for return or exchange.

Please refer to our Return & Refund Policy for complete eligibility requirements.

14. USER ACCOUNTS

If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

  • Provide accurate information
  • Keep your account information updated
  • Protect your password
  • Notify us if you suspect unauthorized access

You are responsible for activity occurring through your account unless the activity results from circumstances beyond your reasonable control.

We reserve the right to suspend or terminate accounts where we reasonably believe the account is being misused or used in violation of these Terms.

15. PROHIBITED USE

You agree not to:

  • Use our website for unlawful purposes
  • Attempt to gain unauthorized access to our website or systems
  • Interfere with website functionality
  • Upload malicious software or harmful code
  • Copy or reproduce our website content without permission
  • Scrape or systematically collect information from our website without authorization
  • Use our website to conduct fraudulent transactions
  • Impersonate another person or entity
  • Submit false or misleading information
  • Abuse promotional offers, discount codes, or referral programs
  • Resell products purchased from THE ROSELLE without authorization

We may take appropriate action against accounts or activities that violate these Terms.

16. INTELLECTUAL PROPERTY

All content appearing on the THE ROSELLE website, including but not limited to:

  • Brand name
  • Logo
  • Product photographs
  • Model photographs
  • Videos
  • Graphics
  • Designs
  • Product descriptions
  • Text
  • Website layout
  • Artwork
  • Icons
  • Marketing materials

is owned by or licensed to THE ROSELLE and may be protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

The THE ROSELLE name, logo, branding, and associated creative assets may not be used without authorization.

17. USER-GENERATED CONTENT

If you submit reviews, photographs, videos, comments, testimonials, or other content to THE ROSELLE, you represent that:

  • You own or have the necessary rights to submit the content.
  • The content does not violate another person's rights.
  • The content is not unlawful, defamatory, abusive, misleading, or fraudulent.

By submitting content to us, you grant THE ROSELLE permission to use, reproduce, display, publish, and distribute that content for legitimate business, marketing, promotional, and website-related purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or that we reasonably consider inappropriate.

18. PROMOTIONS AND DISCOUNT CODES

Promotional offers and discount codes may be subject to specific terms and conditions.

Unless expressly stated otherwise:

  • Discount codes cannot be exchanged for cash.
  • Multiple discount codes may not be combined.
  • Promotional offers may have minimum order values.
  • Certain products may be excluded from promotions.
  • Offers may be limited to one use per customer or order.
  • Promotions may expire without prior notice.

THE ROSELLE reserves the right to cancel or modify a promotion where reasonably necessary.

19. THIRD-PARTY SERVICES

Our website may use third-party services for payment processing, shipping, analytics, marketing, communication, hosting, and other business functions.

Your use of such third-party services may be subject to their own terms and policies.

THE ROSELLE is not responsible for the independent actions, policies, availability, or security practices of third-party service providers, except to the extent required by applicable law.

20. PRIVACY

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

21. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available without interruption
  • Free from errors
  • Free from viruses or other harmful components
  • Compatible with every device or browser

We may temporarily suspend, modify, or discontinue parts of the website for maintenance, upgrades, security, or other operational reasons.

22. LIMITATION OF LIABILITY

To the extent permitted by applicable law, THE ROSELLE shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Our liability, where legally applicable, will be subject to the nature of the claim and the remedies available under applicable law.

23. FORCE MAJEURE

THE ROSELLE will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters
  • Floods
  • Fire
  • Severe weather
  • War
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or technology failures
  • Epidemics or pandemics
  • Courier or logistics disruptions
  • Other events beyond our reasonable control

24. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold THE ROSELLE, its owners, employees, representatives, service providers, and affiliates harmless from claims, losses, liabilities, damages, and expenses arising from:

  • Your violation of these Terms
  • Your misuse of our website
  • Fraudulent or unlawful activity
  • Your violation of another person's rights
  • Information or content submitted by you that violates applicable law or third-party rights

25. TERMINATION

We may restrict, suspend, or terminate your access to our website or services if we reasonably believe that you:

  • Have violated these Terms
  • Have engaged in fraudulent activity
  • Have misused our website
  • Have abused promotions or services
  • Have engaged in unlawful activity
  • Have otherwise acted in a manner that may harm THE ROSELLE or its customers

Termination will not affect rights or obligations that arose before termination.

26. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the courts of [City, State, India], unless otherwise required by applicable law.

27. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

When changes are made, the updated version will be posted on this page along with a revised Effective Date.

Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

28. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions will continue to remain in effect.

29. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Cancellation Policy, and any other policies displayed on our website, constitute the terms governing your use of THE ROSELLE's website and services.

30. CONTACT US

If you have any questions regarding these Terms of Service, please contact us:

THE ROSELLE

Legal Business Name: [Legal Entity / Business Name]

Email: [Customer Support Email]

Phone / WhatsApp: [Customer Support Number]

Registered Address: [Business Address]

Customer Support Hours: [Days & Timings]

Thank you for choosing THE ROSELLE.

We appreciate your trust and look forward to bringing you thoughtfully designed western wear with a premium shopping experience.