At THE ROSELLE, we want you to feel confident about every purchase.

If you receive a product that is eligible for return or exchange under this policy, we are happy to assist you.

This Refund, Return & Exchange Policy explains the conditions and process for requesting a return, exchange, or refund for products purchased from the THE ROSELLE website.

1. RETURN & EXCHANGE WINDOW

You may request a return or exchange within 7 days from the date of delivery, subject to the eligibility requirements mentioned below.

Requests submitted after the applicable return/exchange period may not be accepted.

The return/exchange period begins from the date on which the order is marked as delivered by our courier partner.

2. ELIGIBILITY FOR RETURN OR EXCHANGE

To be eligible for a return or exchange, the product must generally be:

• Unworn
• Unused
• Unwashed
• Unaltered
• Free from stains, makeup, perfume, body odour, or other marks
• Free from damage caused after delivery
• In its original condition
• Returned with original tags attached
• Returned with original packaging, where applicable
• Accompanied by the applicable order details

Products that do not meet these conditions may be rejected after inspection.

3. SIZE OR FIT ISSUES

We understand that finding the perfect fit online can sometimes be difficult.

If the size you ordered does not fit you, you may request an exchange for another available size, subject to:

• The request being made within the applicable exchange period
• The product being unused and in original condition
• The requested replacement size being available
• The product meeting all return/exchange eligibility requirements

Please refer to the size chart provided on the product page before placing your order.

Exchange requests are subject to product availability.

If the requested size is unavailable, we may offer an alternative resolution in accordance with our applicable refund policy.

4. WRONG PRODUCT RECEIVED

If you receive a product different from the one you ordered, please contact us as soon as possible.

You may be required to provide:

• Order ID
• Photographs of the product received
• Photograph of the product tag/label
• Photograph of the packaging
• Other information reasonably required to verify the issue

Once the issue is verified, THE ROSELLE may arrange a replacement, exchange, or refund, as applicable.

5. DAMAGED OR DEFECTIVE PRODUCT

If you receive a product that appears damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

We strongly recommend taking clear photographs or videos immediately after opening the package.

Please provide:

• Order ID
• Clear photographs/videos of the issue
• Photographs of the product tags
• Photographs of the packaging, where relevant

Our team will review the claim and determine the appropriate resolution.

If the product is confirmed to be defective or damaged before delivery, THE ROSELLE may provide a replacement, exchange, or refund, as applicable.

6. UNBOXING VIDEO

For damaged, defective, missing, or incorrect-item claims, an unboxing video may help us investigate and resolve the issue more efficiently.

While an unboxing video may be requested as supporting evidence, the absence of a video does not automatically determine eligibility for a claim.

We may request photographs, videos, packaging details, or other reasonable information necessary to investigate an issue.

7. PRODUCTS THAT CANNOT BE RETURNED OR EXCHANGED

The following products may not be eligible for return or exchange:

• Products that have been worn or used
• Products that have been washed
• Products that have been altered or tailored
• Products with removed or damaged tags
• Products with stains, makeup, perfume, body odour, or other signs of use
• Products damaged due to customer handling or misuse
• Products returned without required original packaging
• Products returned after the applicable return/exchange period
• Products specifically marked as Final Sale / Non-Returnable, where applicable

Additional exclusions may be displayed on the individual product page.

8. SALE & DISCOUNTED PRODUCTS

Products purchased during a sale, clearance event, promotional campaign, or using a special discount may be subject to specific return and exchange conditions.

Where an item is marked “Final Sale”, “Non-Returnable”, or otherwise identified as non-returnable on the product page, it will not be eligible for return or exchange except where required under applicable law.

Any special conditions applicable to a promotional product will be communicated at the time of purchase.

9. EXCHANGE PROCESS

To request an exchange:

Step 1 — Contact Us

Contact THE ROSELLE customer support within the applicable exchange period.

Provide your:

• Order ID
• Name
• Registered phone number/email
• Product you wish to exchange
• Reason for exchange

Step 2 — Verification

Our team will review your request and confirm whether the product is eligible.

Step 3 — Pickup / Return

Where applicable, a return pickup may be arranged through our courier partner.

In certain locations, customers may be required to self-ship the product.

Step 4 — Quality Check

The returned product may undergo a quality inspection.

Step 5 — Exchange

Once the product passes inspection, the replacement product will be processed, subject to availability.

10. RETURN PROCESS

To request a return:

1. Contact our customer support team within the applicable return period.
2. Provide your Order ID and required information.
3. Receive confirmation that your return request has been accepted.
4. Follow the return instructions provided by our team.
5. Pack the product securely with the applicable tags and packaging.
6. Hand over the package to our authorized courier partner or self-ship it if instructed.
7. The returned product will undergo a quality check.
8. Once approved, the applicable refund will be initiated.

11. RETURN SHIPPING CHARGES

Where a return is requested due to a customer preference, such as:

• Change of mind
• Size issue
• Fit preference
• Colour preference
• Ordering the wrong size

return shipping charges may apply, depending on the applicable return/exchange option.

For products that are confirmed to be defective, damaged, or incorrectly shipped by THE ROSELLE, we may provide return shipping at our cost, subject to verification.

Any applicable return shipping charges will be communicated before the return is processed.

12. QUALITY CHECK

All returned products may be inspected before a return, exchange, or refund is approved.

We reserve the right to reject a return or exchange where the product:

• Has been worn or used
• Has been washed
• Has been altered
• Has missing or damaged tags
• Shows stains, makeup, perfume, odour, or other signs of use
• Has been damaged after delivery
• Does not match the product originally shipped
• Does not otherwise satisfy the requirements of this policy

If a return is rejected, the product may be sent back to the customer.

13. REFUNDS

Once an eligible return has been received and successfully inspected, the applicable refund will be initiated.

The refund amount may depend on:

• Product eligibility
• Reason for return
• Applicable shipping charges
• Discounts or promotional offers
• Any other applicable deductions communicated at the time of purchase

Original shipping charges, where applicable, may not be refundable for customer-initiated returns unless otherwise stated or required by applicable law.

14. REFUND METHOD

For prepaid orders, eligible refunds will generally be processed through the original payment method or another appropriate method supported by our payment service provider.

For Cash on Delivery orders, eligible refunds may require you to provide valid bank account or other payment details necessary to process the refund.

THE ROSELLE will never ask for your complete card PIN, UPI PIN, password, or OTP for processing a legitimate refund.

15. REFUND PROCESSING TIME

After your return passes our quality check and the refund is approved, we will initiate the applicable refund.

The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other financial institution.

THE ROSELLE does not control the processing time of third-party financial institutions.

16. EXCHANGE AVAILABILITY

Exchanges are subject to stock availability.

If the requested replacement size or product is unavailable, we may offer an alternative option, refund, store credit, or another resolution, as applicable.

We do not guarantee that a particular size, colour, or product will remain available until the exchange is processed.

17. ONE-TIME EXCHANGE

Unless otherwise communicated for a specific product or promotion, an exchange may be limited to one exchange request per product/order.

Products received through an exchange may not necessarily be eligible for another exchange unless the issue relates to a verified manufacturing defect or incorrect product supplied by THE ROSELLE.

18. RTO / REFUSED DELIVERY

If an order is returned to origin (“RTO”) because:

• The customer refused delivery
• The customer was unavailable after repeated attempts
• The customer did not respond to courier calls
• An incorrect or incomplete address was provided
• The customer refused to accept the order

the order will be handled according to our Shipping and Cancellation policies.

For COD orders, repeated refusal or RTO may result in restrictions on future COD availability.

19. CANCELLATION AFTER DISPATCH

Once an order has been dispatched, cancellation may no longer be possible.

If the customer refuses delivery after dispatch, the shipment may be treated as an RTO rather than a standard cancellation.

Any applicable refund will be processed according to the applicable policies and after the product is successfully returned to THE ROSELLE.

20. MISSING ITEMS

If an item appears to be missing from your shipment, please contact us as soon as possible.

Please provide:

• Order ID
• Photographs/videos of the received package
• Packaging details
• Product information

We may investigate the matter with our warehouse and logistics partners before providing an appropriate resolution.

21. RETURN PICKUP

Where return pickup is available, THE ROSELLE or its authorized logistics partner may arrange pickup from the delivery address.

Pickup availability may vary depending on your PIN code.

If pickup is unavailable in your area, you may be required to self-ship the product according to the instructions provided by our customer support team.

22. SELF-SHIPPING

If you are instructed to self-ship a return, please use a reliable courier service and retain the shipping receipt and tracking details until your return has been successfully processed.

Any reimbursement of self-shipping costs will be subject to THE ROSELLE's approval and the applicable return conditions.

23. FRAUDULENT OR ABUSIVE RETURN ACTIVITY

THE ROSELLE reserves the right to restrict, suspend, or refuse return/exchange services where we reasonably identify:

• Repeated abusive returns
• Product swapping
• Fraudulent claims
• Returned products different from those shipped
• Intentional product damage
• Misuse of return policies
• Suspicious or fraudulent activity

Any such action will be taken subject to applicable law.

24. CONTACT US

For return, exchange, or refund assistance, please contact:

THE ROSELLE

Email: [Customer Support Email]

Phone / WhatsApp: [Customer Support Number]

Address: [Registered Business Address]

Customer Support Hours: [Days & Timings]

When contacting us, please include your Order ID so that we can locate your order and assist you efficiently.

25. POLICY UPDATES

THE ROSELLE may update this Refund, Return & Exchange Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.

QUICK SUMMARY

Issue	Eligibility
Size / Fit Issue	Exchange subject to conditions & availability
Wrong Product	Return / replacement after verification
Damaged Product	Contact us within 48 hours
Manufacturing Defect	Return / replacement after verification
Change of Mind	Return subject to applicable conditions
Worn / Washed Product	Not eligible
Altered Product	Not eligible
Missing / Removed Tags	Generally not eligible
Final Sale Product	Not eligible, unless required by law
Return Window	7 days from delivery

THE ROSELLE reserves the right to assess each return, exchange, and refund request based on the condition of the product and the circumstances of the request, subject to applicable law.