Shipping policy

At THE ROSELLE, we aim to make your shopping experience as seamless as possible — from placing your order to having your favourite pieces delivered to your doorstep.

This Shipping Policy explains how we process, ship, and deliver orders placed through THE ROSELLE website.

1. ORDER PROCESSING

Once your order is successfully placed, our team begins processing it.

Orders are generally processed and dispatched within 1–2 business days after the order is confirmed.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details, wherever available.

Please note that processing times may occasionally be longer during:

  • Sale periods
  • New collection launches
  • Festive seasons
  • Public holidays
  • High-volume order periods
  • Unforeseen operational circumstances

2. DELIVERY TIME

Orders are generally delivered within 3–7 business days after dispatch, depending on your location and courier service availability.

Delivery timelines may vary based on:

  • Delivery location
  • PIN code serviceability
  • Courier partner
  • Weather conditions
  • Public holidays
  • Local restrictions
  • Unforeseen logistical delays

Remote and certain non-serviceable areas may require additional delivery time.

The estimated delivery date shown at checkout or communicated after dispatch is an estimate and not a guaranteed delivery date.

3. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, THE ROSELLE may offer:

  • Free shipping promotions
  • Free shipping above a certain order value
  • Special shipping offers
  • Promotional delivery benefits

Any applicable shipping offer will be communicated on our website or during checkout.

4. ORDER TRACKING

Once your order has been shipped, we will provide tracking information through the contact details provided by you, where tracking is available.

You may use the tracking information to check the status of your shipment.

Please allow some time for tracking information to become active after your order has been handed over to the courier partner.

5. DELIVERY ATTEMPTS

Our courier partners may make multiple delivery attempts depending on their operational policies.

To help ensure successful delivery, please:

  • Provide an accurate and complete delivery address
  • Provide the correct PIN code
  • Keep your phone number active
  • Be available to receive the order
  • Respond to calls from the delivery executive when required

THE ROSELLE is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

6. FAILED DELIVERY / RTO

An order may be returned to origin (“RTO”) if delivery cannot be completed due to circumstances such as:

  • Customer refusing the delivery
  • Customer being unavailable after repeated delivery attempts
  • Incorrect or incomplete address
  • Incorrect PIN code
  • Customer not responding to courier calls
  • Customer requesting cancellation after dispatch
  • Delivery being refused at the destination
  • Other circumstances beyond THE ROSELLE's reasonable control

If an order is returned to us as RTO, any refund or re-shipping will be handled in accordance with our applicable Refund, Return & Cancellation Policy.

For Cash on Delivery orders, repeated refusal or failure to accept deliveries may result in restrictions on future COD orders.

7. CASH ON DELIVERY ORDERS

Cash on Delivery (“COD”) may be available for selected locations and orders.

COD availability is subject to:

  • PIN code serviceability
  • Order value
  • Courier availability
  • Internal eligibility criteria
  • Other applicable restrictions

COD availability may change from time to time.

For COD orders, payment must be made to the authorized delivery executive at the time of delivery.

THE ROSELLE will never ask you to make payment to an unauthorized individual or account.

8. ADDRESS CHANGES

If you need to change your delivery address after placing an order, please contact our customer support team as soon as possible.

We will try to accommodate address-change requests before the order is dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

If the courier partner permits an address modification after dispatch, any additional charges or delivery delays may apply.

9. DELAYED DELIVERIES

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Courier operational issues
  • Public holidays
  • Government restrictions
  • Strikes or other disruptions
  • Incorrect customer information
  • High order volumes
  • Other unforeseen circumstances

If your order is delayed beyond the estimated delivery period, please contact our customer support team with your order details.

10. LOST OR MISPLACED SHIPMENTS

If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the relevant courier partner to investigate the shipment.

Customers may be required to provide additional information to assist with the investigation.

Resolution of such cases will be subject to the courier partner's investigation and applicable policies.

11. DAMAGED PACKAGES

We carefully pack our products before dispatch.

If your package appears visibly damaged, opened, tampered with, or otherwise compromised at the time of delivery, we recommend that you:

  1. Inspect the package before accepting it, where possible.
  2. Take clear photographs or videos of the package and packaging.
  3. Report the issue to THE ROSELLE as soon as possible.
  4. Retain the original packaging until the matter is resolved.

If the product inside is damaged, please contact our customer support team with photographs/videos and your order details.

Any claim will be reviewed in accordance with our Return & Refund Policy.

12. DELIVERY TO THE PROVIDED ADDRESS

Orders will be delivered to the address provided by the customer at the time of checkout.

THE ROSELLE is not responsible for delivery failures caused by:

  • Incorrect address
  • Incorrect PIN code
  • Incorrect phone number
  • Incomplete address
  • Customer unavailability
  • Refusal to accept delivery
  • Failure to respond to courier communication

Please carefully review your delivery details before completing your order.

13. MULTIPLE PRODUCTS IN ONE ORDER

In certain circumstances, products from the same order may be shipped separately.

If this happens, you may receive more than one shipment or tracking number.

You will not be charged additional shipping fees solely because your order is split into multiple shipments, unless otherwise communicated to you.

14. INTERNATIONAL SHIPPING

At present, THE ROSELLE ships orders within India, unless otherwise stated on our website.

If international shipping becomes available, the applicable shipping charges, delivery timelines, customs duties, taxes, and other applicable charges will be communicated separately.

15. CONTACT US

For any questions regarding your order or shipment, please contact our customer support team.

THE ROSELLE

Email: [Customer Support Email]

Phone / WhatsApp: [Customer Support Number]

Business Address: [Registered Business Address]

Customer Support Hours: [Days & Timings]

When contacting us regarding an order, please include your Order ID so that we can assist you more quickly.

IMPORTANT NOTE

By placing an order with THE ROSELLE, you acknowledge and agree to the shipping terms described in this Shipping Policy.

This Shipping Policy should be read together with our Privacy Policy, Return & Refund Policy, Cancellation Policy, and Terms & Conditions.